Customer Support

We are committed to providing timely and effective support to all of our customers. Our support team is here to help you with any questions or issues you may have.

Issue Tracker

To view or update an issue you already submitted, use the Atlassian-hosted request tracker.

Open Issue Tracker

Submit a Support Request

Submit bugs, technical support questions, feature suggestions, or system problems through our Atlassian-hosted Jira Service Management portal.

Submit Support Request

You may be asked to sign in with or create a free Atlassian customer account so you can track and update your request.

Support Hours

Monday–Friday: 9:00 AM to 5:00 PM (local time, excluding public holidays)

Response Time

We will respond to all support requests within one (1) business day of receipt.

What to Include in Your Request

  • A clear description of the issue or question
  • Steps to reproduce the issue (if applicable)
  • Any error messages or screenshots
  • Your system information (if relevant)
  • Your account or space information (if applicable)

Issue Priority

Our team will make commercially reasonable efforts to resolve issues as quickly as possible based on their severity and complexity. Critical issues impacting system availability or data integrity will be prioritized.

What's Not Covered

Our standard support does not cover:

  • Feature requests
  • Custom development
  • Third-party integrations
  • Issues arising from unsupported configurations

Feedback

We strive to continuously improve our support process and welcome feedback from our customers at any time. Please use the contact form above to share your thoughts and suggestions with us.

Urgent Matters

For urgent or escalated matters, please use the contact form above and include "URGENT" in your message. We will prioritize urgent requests.