Customer Support
We are committed to providing timely and effective support to all of our customers. Our support team is here to help you with any questions or issues you may have.
Contact Us
For customer support, please contact us at:
Support Hours
Monday–Friday: 9:00 AM to 5:00 PM (local time, excluding public holidays)
Response Time
We will respond to all support requests within one (1) business day of receipt.
What to Include in Your Request
- A clear description of the issue or question
- Steps to reproduce the issue (if applicable)
- Any error messages or screenshots
- Your system information (if relevant)
- Your account or space information (if applicable)
Issue Priority
Our team will make commercially reasonable efforts to resolve issues as quickly as possible based on their severity and complexity. Critical issues impacting system availability or data integrity will be prioritized.
What's Not Covered
Our standard support does not cover:
- Feature requests
- Custom development
- Third-party integrations
- Issues arising from unsupported configurations
Feedback
We strive to continuously improve our support process and welcome feedback from our customers at any time. Please share your thoughts and suggestions with us at customerService@churrieworks.com.
Urgent Matters
For urgent or escalated matters, please contact us directly at customerService@churrieworks.com and include "URGENT" in the subject line.