Troubleshooting

Common issues and how to resolve them.

Save blocked — missing group

Symptom: Error on save; message about banner group or missing group.

Cause: No Confluence group matches the configured name for the rollup banner.

Fix:

  1. Note the banner from the rollup dialog.
  2. Apply group prefix and separator from rollup rules.
  3. Create the group with the exact name in Confluence.
  4. Save the page again.

Configure notify admin on missing groups if desired (Restriction Approach settings).

Banner updated but users need old group

Symptom: Banner shows new classification; users still denied or old group still required.

Cause: Permissions were not updated — banner may have come from a resync or partial save.

Fix: Open the page for edit and save again, confirming rollup so permissions update.

Page behaves like a restricted program space

Symptom: Everyone needs classification group even in a "normal" wiki.

Cause: Classification restricted enabled in Space tools, or wrong space config.

Fix: Space admin → Space tools → Classifier → turn off classification restriction unless intended.

Selective mode but all macros visible

Symptom: User sees classified paragraphs they should not.

Cause: User is in the banner group or is a Confluence/space administrator.

Fix: Expected behavior for those users. Test with a non-admin user who only has space View.

View-only user can still edit

Symptom: Edit UI appears or edits succeed for view-only collaborator.

Cause: Confluence Edit permission still granted on page; UI hiding is not the security boundary.

Fix: Review page content restrictions; remove Edit from groups that should be view-only.

Classifications not appearing

Symptom: No banner, no macros on view.

Checks:

  • Plugin enabled in Manage apps
  • Valid license
  • Browser console for JavaScript errors
  • Admin configuration saved
  • Page saved through Classifier flow with accepted rollup

Plugin won't install

Checks:

  • Confluence 9.2.6+
  • Java 17+ on server
  • Review atlassian-confluence.log for install errors

Logs

Search Confluence logs for:

com.churrie.classifierForConfluence

Log prefix CLASSIFY: marks classification save and permission operations.

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